The Influence of Retail Management’s Use of Social Power on Corporate Ethical Values, Employee Commitment, and Performance

被引：0

作者：

Harald Biong

Arne Nygaard

Ragnhild Silkoset

机构：

[1] BI Norwegian School of Management,Department of Marketing

来源：

Journal of Business Ethics | 2010年 / 97卷

关键词：

business ethics; power; stakeholder; retailing; mystery shoppers; ethical values;

D O I：

暂无

中图分类号：

学科分类号：

摘要：

Recent cases in retailing reflect that ethics have a major impact on brands and performance, in turn, demonstrating that brand owners, employees, and consumers focus on ethical values. In this study, we analyze how various sources of social power affect corporate ethical values, retailer’s commitment to the retail organization, and ultimately sales and service quality. Multi-source data based on a sample of 225 retailers indicated a strong link between power, ethics, and commitment and that these affected output performance.

引用

页码：341 / 363

页数：22

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