Assessing Students Perceptions of Service Quality in Technical Educational and Vocational Training (TEVT) Institution in Malaysia

被引：19

作者：

Ibrahim, Mohd Zuhdi ^{[1
]}

Ab Rahman, Mohd Nizam ^{[1
]}

Yasin, Ruhizan M. ^{[2
]}

机构：

[1] Univ Kebangsaan Malaysia, Fac Engn & Built Environm, Dept Mech & Mat Engn, Bangi 43600, Selangor, Malaysia

[2] Univ Kebangsaan Malaysia, Fac Educ, Dept Methodol & Educ Practice, Bangi 43600, Selangor, Malaysia

来源：

INTERNATIONAL CONFERENCE ON TEACHING AND LEARNING IN HIGHER EDUCATION IN CONJUNCTION WITH REGIONAL CONFERENCE ON ENGINEERING EDUCATION AND RESEARCH IN HIGHER EDUCATION | 2012年 / 56卷

关键词：

service quality; technical education; vocational training; students satisfaction;

D O I：

10.1016/j.sbspro.2012.09.655

中图分类号：

G40 [教育学];

学科分类号：

040101 ; 120403 ;

摘要：

This paper aims to investigate how students perceive the service quality offered at public and private technical education and vocational training institute (TEVT) in Malaysia and their overall satisfaction. An evaluation study using questionnaire survey was employed to measure the students' perception towards 10 service quality dimensions and their overall satisfaction. The questionnaire was distributed by hand at the beginning of the selected lecture or workshop session and the completed questionnaire were collected at the end of the session. This paper discuss the student's perception in every service dimension measured and compared the similarities and differences with some previous studies. (C) 2012 Published by Elsevier Ltd. Selection and/or peer-review under responsibility of Centre of Engineering Education, Universiti Teknologi Malaysia

引用

页码：272 / 283

页数：12

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