Reflections on the requirements gathering in an one-stop government project

This paper reports on the requirements analysis for one-stop government. It is focused on the work that was done in the analysis phase of the eGOV project - an EU project with the goal to develop an integrated platform for realizing online one-stop government - which is presented as a case study. Different types and sources of requirements are described. Furthermore the user-survey for the eGOV project is dealt. The paper concludes with some of the insights gained from the requirements analysis.