Computer-Supported Cooperative Work (CSCW) in Malaysian Homestay Industry

Malaysia has tremendous wealth of tradition, culture and heritage that are attractive for tourist. This side of tourism is normally served by Homestay Industry. Recently, the Homestay program has received a lot of attention and this situation led to economic improvement. However, besides the great potential of being developed as community-based economy, the implementation of Information and Communication Technology in this business activities seem very limited to compared with other tourist activities such as hotel. As for that, the aim of this research is to identify the usage of IT's in Malaysian Homestay Industry specifically, and how it's successful can be adopted to be implemented in Malaysia Homestay-Industry to help them enhancing their business level as well as to enhance the collaboration among the stakeholders. The characteristics of Computer-supported Cooperative Work (CSCW) have been identified to explore the benefit of its implementation in these industries.