Perceived Effect of Interpersonal Trust, Intention to Stay and Demographic Variables on Organizational Citizenship Behavior

The present study was planned to explore the relationships between interpersonal trust, intention to stay and certain demographic factors and organizational citizenship behavior among IT professionals. It aimed at to predict the factors that influence the organizational citizenship behavior. A sample of 320 IT professional consisting of male and female selected to represent the population with an average age of 39 years. Organizational Citizenship Behavior questionnaire, Interpersonal Trust scale and Intent to Stay Scale were used to collect the information. Data were analyzed by means of stepwise multiple regression with the help of SPSS package. The results found positive correlation between age, salary, experience, and organizational citizenship behavior. Moreover, communication, openness and managerial support dimensions of interpersonal trust revealed inverse relationship whereas professional support, intention to stay revealed positive correlation with organizational citizenship behavior. However, salary and professional support appeared dominant factors that influence OCB and its dimensions. Salary, professional support and intention to stay with organizational citizenship behavior showed significant positive correlation. Moreover salary, experience, professional support, managerial support, communication and intention to stay emerged as the predictors of organizational citizenship behavior and its dimensions. Further significance of results and implications of the study discuss in detail.