Retail branding and customer loyalty: an overview

被引:81
|
作者
Grewal, D
Levy, M
Lehmann, DR
机构
[1] Columbia Univ, New York, NY 10027 USA
[2] Babson Coll, Babson Pk, MA 02457 USA
关键词
D O I
10.1016/j.jretai.2004.10.001
中图分类号
F [经济];
学科分类号
02 ;
摘要
引用
收藏
页码:IX / XII
页数:4
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