Servitization in the automotive sector: Creating value and competitive advantage through service after sales

被引：0
|
作者：
Verstrepen, S [1 ]
Deschoolmeester, D [1 ]
van den Berg, R [1 ]
机构：
[1] Vlerick Leuven Gent Management Sch, B-9050 Ledeberg, Belgium
来源：
CHALLENGES OF INFORMATION TECHNOLOGY MANAGEMENT IN THE 21ST CENTURY | 2000年
关键词：
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
A framework for servitization and service after sales is introduced as a tool for manufacturing companies to create customer value and competitive advantage. The role of information technology in implementing this framework is underlined and a number trends, future evolutions and business challenges in the Belgian automotive industry are discussed in order to illustrate the potential impact these framework concepts may have on a particular market.
引用
收藏
页码：1049 / 1050
页数：2
相关论文
共 50 条
  • [41] Customer neglect: Creating value through poor service
    Bell, SJ
    Yin, E
    [J]. SERVICE SYSTEMS AND SERVICE MANAGEMENT - PROCEEDINGS OF ICSSSM '04, VOLS 1 AND 2, 2004, : 237 - 242
  • [42] Creating customer loyalty through front-line sales service contacts
    Jonsson, B
    Carruthers, B
    Bier, S
    [J]. PTC '96 - 18TH ANNUAL PACIFIC TELECOMMUNICATIONS CONFERENCE, PROCEEDINGS, VOLS I AND II, 1996, : 533 - 539
  • [43] Facilitating Value Co-Creation: Gaining a Competitive Advantage through Differentiation
    Veith, Anne
    Assaf, Albert
    Josiassen, Alexander
    [J]. PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON MANAGEMENT, LEADERSHIP AND GOVERNANCE, 2013, : 320 - 328
  • [44] STRATEGY FOR DIFFERENTIATION: A PROPOSAL OF COMPETITIVE ADVANTAGE THROUGH MARKETING BLEND AND SOCIAL VALUE
    Alves, Ernani J.
    Manas, Antonio Vico
    [J]. REVISTA ADMINISTRACAO EM DIALOGO, 2008, 10 (01): : 18 - 46
  • [45] Building Competitive Advantage through Innovation and Customer Value to Foster Purchase Intention
    Yasri
    Masdupi, Erni
    Linda, Muthia Roza
    Rahmiati
    Mulyani, Erly
    [J]. ICEME 2019: 019 10TH INTERNATIONAL CONFERENCE ON E-BUSINESS, MANAGEMENT AND ECONOMICS, 2019, : 244 - 247
  • [46] Gaining future competitive advantage through corporate foresight value creation: A case study on local affiliate companies in ASEAN's automotive industry
    Purwanto, Jaka
    Nasution, Reza Ashari
    Anggoro, Yudo
    [J]. COGENT BUSINESS & MANAGEMENT, 2023, 10 (03):
  • [47] Effects of Strategy Characteristics for Sustainable Competitive Advantage in Sharing Economy Businesses on Creating Shared Value and Performance
    Kang, Sungmin
    Na, Youn Kue
    [J]. SUSTAINABILITY, 2020, 12 (04)
  • [48] Creating competitive advantages through new value creation: A reverse logistics perspective
    Jayaraman, Vaidyanathan
    Luo, Yadong
    [J]. ACADEMY OF MANAGEMENT PERSPECTIVES, 2007, 21 (02) : 56 - 73
  • [49] Performance measurement of the after-sales service network - Evidence from the automotive industry
    Gaiardelli, Paolo
    Saccani, Nicola
    Songini, Lucrezia
    [J]. COMPUTERS IN INDUSTRY, 2007, 58 (07) : 698 - 708
  • [50] Achieving Competitive Advantage and Organisational Performance through Service Quality Initiatives in the Supply Chain
    Prakash, Gyan
    Shanker, Kripa
    [J]. 2008 IEEE INTERNATIONAL CONFERENCE ON MANAGEMENT OF INNOVATION AND TECHNOLOGY, VOLS 1-3, 2008, : 1104 - 1109
12345