Servitization in the automotive sector: Creating value and competitive advantage through service after sales

被引：0
|
作者：
Verstrepen, S [1 ]
Deschoolmeester, D [1 ]
van den Berg, R [1 ]
机构：
[1] Vlerick Leuven Gent Management Sch, B-9050 Ledeberg, Belgium
来源：
CHALLENGES OF INFORMATION TECHNOLOGY MANAGEMENT IN THE 21ST CENTURY | 2000年
关键词：
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
A framework for servitization and service after sales is introduced as a tool for manufacturing companies to create customer value and competitive advantage. The role of information technology in implementing this framework is underlined and a number trends, future evolutions and business challenges in the Belgian automotive industry are discussed in order to illustrate the potential impact these framework concepts may have on a particular market.
引用
收藏
页码：1049 / 1050
页数：2
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