Knowledge as a Factor of Process Maturity Growth in Polish Logistic Organizations

The purpose of this article is to assess the process maturity of logistics organizations in Poland. The article describes the management of the knowledge resource, defined as a key factor in the implementation of the process approach in the organization management. Two research questions (RQ) have been formulated based on the problem discussed. RQ1: What is the level of process maturity in the surveyed group of logistics organizations in Poland? RQ2: What determinants of knowledge diffusion in the studied units affect their level of process maturity? As a result of the literature review, the desirable characteristics of the knowledge employee in the process-oriented organization are presented. Subsequently, the results of the empirical study were presented, using a survey opinion poll carried out on a non-random attempt to organize logistics in Poland. The empirical approach was carried out using a multidimensional model of process maturity evaluation (MMPM). The study units were evaluated in two dimensions: short term and long term. In the vast majority, the examined objects were classified at the first level of process maturity. This means that the dominant management formula in the units under examination is a functional approach with single symptoms, demonstrating the implementation of process solutions.