Similarities between disaster supply chains and commercial supply chains: a SCM process view

The purpose of this paper is to demonstrate conceptual and theoretical similarities between disaster relief chains (DRCs) and commercial supply chains using the customer relationship management process model (CRM) of the seminal global supply chain forum framework (GSCF) as a lens of analysis (Croxton et al. in Int J Logist Manag 12(2):13-36, 2001). A range of empirical data from a case study of the 2006 relief and recovery response to the Cyclone Larry disaster is analysed using the CRM process model of the GSCF framework as a lens of analysis. We find that there are unexpected conceptual and theoretical similarities between DRCs in the Cyclone Larry disaster response and commercial supply chains. The study demonstrates that core commercial SCM concepts such as integration and integrative process management can also be found empirically in the domain of disaster response operations and allied management of supply chains for disaster relief and recovery (DROSCM). The study also shows that research in the DROSCM domain can develop in a range of directions unfettered by a paradigm focused on differences between DRCs and commercial supply chains. This is the first study to conceptually, theoretically, and empirically demonstrate similarities between DRCs and commercial supply chains.