共 50 条
- [31] MEDIATING IMPACT OF "TRUST" IN THE RELATIONSHIP BETWEEN E-SERVICE QUALITY & CUSTOMER SATISFACTION IN THE CONTEXT OF INTERNET BANKING [J]. CONFRONTING CONTEMPORARY BUSINESS CHALLENGES THROUGH MANAGEMENT INNOVATION, 2013, : 1304 - 1324
- [32] THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION: AN EMPIRICAL CASE [J]. 5TH ANNUAL EUROMED CONFERENCE OF THE EUROMED ACADEMY OF BUSINESS: BUILDING NEW BUSINESS MODELS FOR SUCCESS THROUGH COMPETITIVENESS AND RESPONSIBILITY, 2013, : 1436 - 1451
- [34] Retail service quality, corporate image and behavioural intentions: the mediating effects of customer satisfaction [J]. INTERNATIONAL REVIEW OF RETAIL DISTRIBUTION AND CONSUMER RESEARCH, 2012, 22 (05): : 485 - 505
- [36] The effect of service quality to customer satisfaction and loyalty in Sharia Bank [J]. PROCEEDINGS OF THE 15TH INTERNATIONAL SYMPOSIUM ON MANAGEMENT (INSYMA 2018), 2018, 186 : 186 - 190
- [37] Effect of employee empathy on customer satisfaction and loyalty during employee-customer interactions: The mediating role of customer affective commitment and perceived service quality [J]. COGENT BUSINESS & MANAGEMENT, 2018, 5 (01): : 1 - 21
- [38] Employee Training and Financial Performance: Mediating Effects of Perceived Service Quality and Customer Satisfaction [J]. PACIFIC BUSINESS REVIEW INTERNATIONAL, 2021, 14 (05): : 68 - 81
- [39] Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction [J]. COGENT BUSINESS & MANAGEMENT, 2018, 5 (01):
- [40] Service quality gaps and customer satisfaction [J]. Proceedings of the Sixth International Conference on Information and Management Sciences, 2007, 6 : 664 - 667