Exploring the digitalization impact on consumer decision-making in retail banking

被引：59
|
作者：
Pousttchi, Key [1 ]
Dehnert, Maik [1 ]
机构：
[1] Univ Potsdam, Business Informat & Digitalizat, August Bebel Str 89, D-14482 Potsdam, Germany
来源：
ELECTRONIC MARKETS | 2018年 / 28卷 / 03期
关键词：
Digitalization; Retail banking; Consumer behavior; Decision; Choice; FinTech; SELF-SERVICE TECHNOLOGIES; INFORMATION SEARCH; USAGE INTENTIONS; PRODUCT SEARCH; CHOICE MODE; E-COMMERCE; ONLINE; SATISFACTION; EFFICACY; INTERNET;
D O I：
10.1007/s12525-017-0283-0
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Retail banking has undergone a massive transformation in the last few years. A major aspect is changing consumer behavior. The aim of the paper is to better understand retail banking consumers regarding the impact of digitalization. Consequently, we acquired online consumer review data from Germany, the UK and US. We analyzed the data using coding techniques of grounded theory, supported by interdisciplinary literature to identify and categorize the relevant influence factors. The outcome of the paper is an integrated model of consumer decision-making in today's retail banking along with four detailed partial models of the respective decision stages.
引用
收藏
页码：265 / 286
页数：22
相关论文
共 50 条
  • [31] AUTONOMIC CORRELATES OF CONSUMER DECISION-MAKING
    Roberts, Nicole A.
    Robles, Elias
    Bonney, Christina L.
    Pratt, Christopher A.
    Vincelette, Tara M.
    Chun, Elvin
    [J]. PSYCHOPHYSIOLOGY, 2010, 47 : S80 - S81
  • [32] INFORMATION LOAD AND CONSUMER DECISION-MAKING
    MALHOTRA, NK
    [J]. JOURNAL OF CONSUMER RESEARCH, 1982, 8 (04) : 419 - 430
  • [33] A PROCEDURE FOR THE ANALYSIS OF CONSUMER DECISION-MAKING
    WILSON, CE
    [J]. JOURNAL OF ADVERTISING RESEARCH, 1981, 21 (02) : 31 - 36
  • [34] Bringing relationships into consumer decision-making
    Simpson, Jeffry A.
    Griskevicius, Vladas
    Rothman, Alexander J.
    [J]. JOURNAL OF CONSUMER PSYCHOLOGY, 2012, 22 (03) : 329 - 331
  • [35] INTERGENERATIONAL INFLUENCE ON CONSUMER DECISION-MAKING
    SORCE, P
    LOOMIS, L
    TYLER, PR
    [J]. ADVANCES IN CONSUMER RESEARCH, 1989, 16 : 271 - 275
  • [36] German consumer decision-making styles
    Walsh, G
    Mitchell, VW
    Hennig-Thurau, T
    [J]. JOURNAL OF CONSUMER AFFAIRS, 2001, 35 (01) : 73 - 95
  • [37] Parenting Motivation and Consumer Decision-Making
    Li, Yexin Jessica
    Haws, Kelly L.
    Griskevicius, Vladas
    [J]. JOURNAL OF CONSUMER RESEARCH, 2019, 45 (05) : 1117 - 1137
  • [38] Satisfaction and Regret in Consumer Decision-Making
    Botti, Simona
    McGill, Ann L.
    [J]. ADVANCES IN CONSUMER RESEARCH, VOL 33, 2006, 33 : 512 - 518
  • [39] FACTORS INFLUENCING CONSUMER DECISION-MAKING
    POTTER, RB
    [J]. PSYCHOLOGICAL REPORTS, 1979, 44 (02) : 674 - 674
  • [40] INFORMATION IN THE CONSUMER DECISION-MAKING PROCESS
    DUFOUR, JC
    [J]. REVUE FRANCAISE DU MARKETING, 1982, 89 (02): : 59 - 70
12345