Working online with customers and colleagues: Making the invisible visible

Working virtually or "at a distance" from colleagues, clients and, yes, management, presents both tremendous opportunities and daunting challenges. The online content and communication capabilities allow us to provide services globally, any time and to collaborate with team members we may have never met. This can be both innovative and isolating. Out of sight can be out of mind. This paper examines the issues involved with and the competencies necessary to thrive in these new working environments.