A Model of Service Innovation Based on the View of Company/Customer Interface

被引：0
|
作者：
Wei Tie
Lu Ruoyu
机构：
来源：
MOT2009: PROCEEDINGS OF ZHENGZHOU CONFERENCE ON MANAGEMENT OF TECHNOLOGY, VOLS I AND II | 2009年
关键词：
Company/customer interface; service innovation; innovation model;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Service innovation has become the key of service industry and even the national economy development with the booming of service economy in the world. However, because of the unique of service, service innovation is different from the general technology innovation in the creating system, performing and so on. This paper analyzes the service' s properties and its innovation procedure, explores the unique role which the company/customer interface in the service producing plays in the procedure of service innovation, and gives a model of service innovation based on the forming of this interface, which provides a theory foundation for researching the inner rules and management meaning of service innovation.
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页码：37 / 40
页数：4
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