Usability of Mobile Applications in Saudi Higher Education: An Exploratory Study

This paper reports on a comprehensive survey of mobile applications offered by higher education institutions in Saudi Arabia. In this study, we examine the accessibility, User Experience (UX) design, and usability of services offered by these applications. In recent years, research has shown growing trends in mobile application adoption and usage in the context of higher education in Saudi Arabia. Evidence from the local context suggests that mobile applications have potential to increase retention of students, enhance teaching and learning, and facilitate the provision of services. Our understanding of mobile application services offered by public and private higher education institutions in Saudi Arabia is inadequate. Therefore, we present a synthesis of mobile applications and a categorization of types, platforms, target users, and examine their usability. The study included mobile applications and services offered by twenty six public universities and nine private universities. Design implications of our usability review for these mobile applications that are offered by higher education institutes for students, faculty and administration are discussed.