Obstacles to the application of total quality management in health-care organizations

被引：34

作者：

Zabada, C

Rivers, PA

Munchus, G ^{[1
]}

机构：

[1] Univ Alabama, Grad Sch Management, Birmingham, AL 35294 USA

[2] Univ Alabama, Dept Hlth Serv Adm, Birmingham, AL 35294 USA

来源：

TOTAL QUALITY MANAGEMENT | 1998年 / 9卷 / 01期

关键词：

D O I：

10.1080/0954412989261

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This paper involves a significant review of the obstacles that face health-care organizations that undertake total quality management (TQM) implementation. A definition of the concept of quality is thoroughly explored, along with the concept of total quality. The importance of TQM in the health-care industry is discussed, and a comparison of TQM in manufacturing environments to TQM in a health-care organization environment is made. Obstacles to the application of TQM in health-care organizations are presented and discussed and conclusions and recommendations regarding the philosophy and practice of quality, management and dignified leadership are made.

引用

页码：57 / 66

页数：10

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