Collaborative Improvement of User Experience and Network Quality Based on Big Data

The feedback of service quality comes from customers is an important information for mobile operators, and the value of different user contacts varies greatly. This paper tries to integrate this contact information with telecom operators business and signaling data, and then realize the digital mapping from user experience to operation and network problems. Our aim is diagnose the root cause of the problem and then provide the systematic solution. This paper proposes a systematic and package solution for collaborative improvement of user experience and network quality, driven by users contact information with operators. Meanwhile, this paper also proposes three method to help telecom operators to repair users stickiness step by step, and improve the mobile network quality synchronously.