Collaborative Improvement of User Experience and Network Quality Based on Big Data

被引：1

作者：

Song, Chuntao ^{[1
]}

Gao, Jie ^{[1
]}

Zhang, Fan ^{[1
]}

Zhang, Tao ^{[1
]}

Zhang, Yi ^{[1
]}

Liu, Lixia ^{[2
]}

Li, Bei ^{[1
]}

Wang, Yong ^{[3
]}

Xu, Lexi ^{[1
]}

机构：

[1] China United Network Commun Corp, Res Inst, Beijing, Peoples R China

[2] China United Network Commun Corp, Qinghai Branch, Beijing, Qinghai, Peoples R China

[3] China United Network Communications Grp Corp, Beijing, Peoples R China

来源：

2022 IEEE INTERNATIONAL CONFERENCE ON TRUST, SECURITY AND PRIVACY IN COMPUTING AND COMMUNICATIONS, TRUSTCOM | 2022年

关键词：

User Contact; Data Fusion; Big data; Trajectory; XGBoost; Appeal Alerting;

D O I：

10.1109/TrustCom56396.2022.00172

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The feedback of service quality comes from customers is an important information for mobile operators, and the value of different user contacts varies greatly. This paper tries to integrate this contact information with telecom operators business and signaling data, and then realize the digital mapping from user experience to operation and network problems. Our aim is diagnose the root cause of the problem and then provide the systematic solution. This paper proposes a systematic and package solution for collaborative improvement of user experience and network quality, driven by users contact information with operators. Meanwhile, this paper also proposes three method to help telecom operators to repair users stickiness step by step, and improve the mobile network quality synchronously.

引用

页码：1243 / 1248

页数：6

共 50 条

[1] Application of Network Big Data on User Experience Application Model
Chen, Chun-Hui
Li, Ke-Jing
[J]. PROCEEDINGS OF THE 2018 INTERNATIONAL SEMINAR ON EDUCATION RESEARCH AND SOCIAL SCIENCE (ISERSS 2018), 2018, 195 : 285 - 288
[2] Exploring product collaborative design under big data architecture with user experience scenarios
Chi Ningjun
Wu Zhiling
[J]. 2019 7TH INTERNATIONAL FORUM ON INDUSTRIAL DESIGN, 2019, 573
[3] A Method of Quality Improvement based on Big Quality Warranty Data Analysis
Pan, Xing
Zhang, Manli
Chen, Xi
[J]. 2018 IEEE 18TH INTERNATIONAL CONFERENCE ON SOFTWARE QUALITY, RELIABILITY AND SECURITY COMPANION (QRS-C), 2018, : 643 - 644
[4] User Experience (UX) of a Big Data Infrastructure
Chunpir, Hashim Iqbal
Williams, Dean
Ludwig, Thomas
[J]. HUMAN INTERFACE AND THE MANAGEMENT OF INFORMATION: SUPPORTING LEARNING, DECISION-MAKING AND COLLABORATION, HCI INTERNATIONAL 2017, PT II, 2017, 10274 : 467 - 474
[5] Quality Improvement in the Era of Big Data
Hassett, Michael J.
[J]. JOURNAL OF CLINICAL ONCOLOGY, 2017, 35 (28) : 3178 - +
[6] Quality improvement in the era of big data
Hassett, Michael
[J]. ASIA-PACIFIC JOURNAL OF CLINICAL ONCOLOGY, 2021, 17 : 70 - 70
[7] A Network Datagram and Big Data Based Research on Method of User Profile
Li, Jiabin
Xue, Zhi
[J]. PROCEEDINGS OF THE 2ND INTERNATIONAL CONFERENCE ON COMPUTER ENGINEERING, INFORMATION SCIENCE & APPLICATION TECHNOLOGY (ICCIA 2017), 2017, 74 : 26 - 32
[8] Data Quality Improvement in Crowdsourcing Systems by Enabling A Positive Personal User Experience
Carvalho, Jorge
Santos, Arnaldo
Paredes, Hugo
[J]. PROCEEDINGS OF THE 2019 IEEE 23RD INTERNATIONAL CONFERENCE ON COMPUTER SUPPORTED COOPERATIVE WORK IN DESIGN (CSCWD), 2019, : 255 - 260
[9] Mobile Terminal Quality of Experience Analysis Based on Big Data
Li, Mingxin
Wei, Heng
Liao, Hongxi
[J]. 2016 16TH INTERNATIONAL SYMPOSIUM ON COMMUNICATIONS AND INFORMATION TECHNOLOGIES (ISCIT), 2016, : 241 - 245
[10] A data security and privacy scheme for user quality of experience in a Mobile Edge Computing-based network
Sindjoung, Miguel Landry Foko
Velempini, Mthulisi
Djamegni, Clementin Tayou
[J]. ARRAY, 2023, 19

← 1 2 3 4 5 →