Elaborating a Knowledge Management Plan: A Multi-actor Decision Process

The elaboration of a knowledge management plan should take into account the evolution of the firm' strategy: it is the so-called "strategic alignment". However, existing approaches focus essentially on operational actors' point of view: what about the executive level which defines the firm' strategy? We propose and illustrate, in this article, an approach and cartographic methods to elaborate knowledge management actions aligned with the strategy of the firm. We explore Multicriteria Decision-Analysis field to refine the robustness of our approach.