CO-PRODUCTION AND THE CO-CREATION OF VALUE IN PUBLIC SERVICES A suitable case for treatment?

被引:543
|
作者
Osborne, Stephen P. [1 ]
Radnor, Zoe [2 ]
Strokosch, Kirsty [1 ]
机构
[1] Univ Edinburgh, Sch Business, Ctr Serv Excellence, Edinburgh, Midlothian, Scotland
[2] Univ Loughborough, Ctr Serv Management, Loughborough, Leics, England
关键词
Co-production; public services reform; active citizens; active communities; public service-dominant logic; co-creation; public value; HEALTH-CARE; MANAGEMENT; DELIVERY; PARTICIPATION; ENGAGEMENT; LOGIC; MODEL; DESTRUCTION; INNOVATIONS; PRODUCERS;
D O I
10.1080/14719037.2015.1111927
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
Co-production is currently one of cornerstones of public policy reform across the globe. Inter alia, it is articulated as a valuable route to public service reform and to the planning and delivery of effective public services, a response to the democratic deficit and a route to active citizenship and active communities, and as a means by which to lever in additional resources to public service delivery. Despite these varied roles, co-production is actually poorly formulated and has become one of a series of woolly-words' in public policy. This paper presents a conceptualization of co-production that is theoretically rooted in both public management and service management theory. It argues that this is a robust starting point for the evolution of new research and knowledge about co-production and for the development of evidence-based public policymaking and implementation.
引用
收藏
页码:639 / 653
页数:15
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