Citizen Use of E-Government Services Websites: A Proposed E-Government Adoption Recommendation Model (EGARM)

被引：14

作者：

Mensah, Isaac Kofi ^{[1
]}

Luo, Chuanyong ^{[2
]}

Abu-Shanab, Emad ^{[3
]}

机构：

[1] Jiangxi Univ Sci & Technol, Sch Econ & Management, Ganzhou, Peoples R China

[2] East China Jiaotong Univ, Sch Econ & Management, Nanchang, Jiangxi, Peoples R China

[3] Qatar Univ, Coll Business & Econ, Accounting & Informat Syst Dept, Doha, Qatar

来源：

INTERNATIONAL JOURNAL OF ELECTRONIC GOVERNMENT RESEARCH | 2021年 / 17卷 / 02期

关键词：

Accountability; E-Government; E-Government Services; EGARM; Empowerment; Recommendation Model; Transparency; GRIEVANCE REDRESSAL SYSTEM; SAUDI-ARABIA; M-BANKING; SUCCESS; VALIDATION; TRUST; ACCEPTANCE; INTENTION; FRAMEWORK; INTERNET;

D O I：

10.4018/IJEGR.2021040102

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

This study explored the factors influencing citizens' adoption of e-government services through the open government/data concept by proposing and validating an e-government adoption recommendation model (EGARM). The data was analyzed with Smart PLS-SEM. The results show that the intention to use e-government website is positively related to the intention of citizens to recommend the adoption of e-government services. Trust in government and the internet were significant predictors of the intention to use e-government services. While information quality was significant in determining the intention to use, it was however not significant in predicting the citizen's trust in government. Also, information accessibility and accountability were both significant predictors of trust in government but not the intention to use. Additionally, collaboration was found to predict the intention to use but not trust in government. Finally, empowerment was a significant determinant of the intention to use and trust in government.

引用

页码：19 / 42

页数：24

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