The role of 'know-how' in maintenance activities and reliability in a high-risk process control plant

被引：13
|
作者：
Garrigou, A
Carballeda, G
Daniellou, F
机构：
[1] Univ Quebec, Dept Sci Biol, Montreal, PQ H3C 3P8, Canada
[2] CNAM, Lab Ergon, F-75005 Paris, France
[3] Univ Bordeaux 2, UFR Sante Publ, Lab Ergon Syst Complexes, F-33076 Bordeaux, France
来源：
APPLIED ERGONOMICS | 1998年 / 29卷 / 02期
关键词：
maintenance; know-how; reliability; verbal report; sensory modalities; tacit knowledge; participation; activity analysis; process control plant;
D O I：
10.1016/S0003-6870(96)00060-9
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
Using observation of a maintenance operator's activity and 'the history' that it produced as a basis, we will discuss the role of 'know-how' in maintenance activities, and particularly the problems raised by putting this knowledge into words. Second, we will underline the contribution of this know-how to the operational reliability of the facilities and we will investigate its being taken into account in work instructions, With such issues as a basis, we will conclude with the need for ergonomists to develop modes of interviewing to help people to put know-how into words, so that it is recognized and considered in maintenance activity organization. Copyright (C) 1997 Elsevier Science Ltd.
引用
收藏
页码：127 / 131
页数：5
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