From online help to embedded user assistance

被引：0
|
作者：
Corbin, M [1 ]
机构：
[1] IBM Corp, Res Triangle Pk, NC 27709 USA
来源：
STC'S 50TH ANNUAL CONFERENCE, PROCEEDINGS | 2003年
关键词：
D O I：
暂无
中图分类号：
G2 [信息与知识传播];
学科分类号：
05 ; 0503 ;
摘要：
Online help systems have evolved over the past 20 years to meet the needs of our users. Designers must consider the content, format, presentation, navigation, and access methods of online help systems. A series of design checklists based on the past 20 years of research are presented in this paper, which summarizes a journal article currently being considered for publication. The latest trend in online help system design is embedded user assistance, which includes integrating information into the interface and including an embedded help pane within that interface to display a context-sensitive online help system.
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页码：295 / 298
页数：4
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