User interfaces and help systems: From helplessness to intelligent assistance

被引：17
|
作者：
Delisle, S [1 ]
Moulin, B
机构：
[1] Univ Quebec Trois Rivieres, Dept Math & Informat, Trois Rivieres, PQ G9A 5H7, Canada
[2] Univ Laval, Dept Informat, Ste Foy, PQ G1K 7P4, Canada
来源：
ARTIFICIAL INTELLIGENCE REVIEW | 2002年 / 18卷 / 02期
基金：
加拿大自然科学与工程研究理事会;
关键词：
human-computer interaction; (intelligent; graphical) user interface; (intelligent) help and user assistance;
D O I：
10.1023/A:1015179704819
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
Despite a large body of multidisciplinary research on helpful and user-oriented interface design, help facilities found in most commercial software are so ill-conceived that they are often `unhelpful'. From a wide spectrum of disciplines and software tools, we present an extensive review of related work, identifying their limitations as well as their most promising aspects. Using this material, we attempt to recapitulate the necessary requirements for useful help systems.
引用
收藏
页码：117 / 157
页数：41
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