The Role of Trust and Risk in Citizens' E-Government Services Adoption: A Perspective of the Extended UTAUT Model

被引：40
|
作者：
Li, Wenjuan [1 ,2 ,3 ]
机构：
[1] Tsinghua Univ, Sch Publ Management & Publ Policy, Beijing 100084, Peoples R China
[2] Tsinghua Univ, Ctr Crisis Management Res, Beijing 100084, Peoples R China
[3] Tsinghua Univ, Ctr Social Risk Assessment China, Beijing 100084, Peoples R China
来源：
SUSTAINABILITY | 2021年 / 13卷 / 14期
基金：
中国博士后科学基金;
关键词：
trust; perceived risk; e-government adoption; e-government services; USER ACCEPTANCE; INFORMATION-TECHNOLOGY; PERCEIVED USEFULNESS; CONSUMER ACCEPTANCE; UNIFIED THEORY; ONLINE; DETERMINANTS; ANTECEDENTS; PERCEPTION; INNOVATION;
D O I：
10.3390/su13147671
中图分类号：
X [环境科学、安全科学];
学科分类号：
08 ; 0830 ;
摘要：
This research particularly aims to investigate how trust and perceived risk influence citizens' e-government adoption. The findings of the study reveal that citizens' trust of the government (TOG) and trust of the internet (TOI) positively affect citizens' e-government adoption (EGA); perceived risk (PR) is negatively associated with citizens' EGA. Interestingly, this study also demonstrates the negative moderating effect of PR on the relationship between TOG and EGA, TOI and EGA. The results also indicate that performance expectancy (PE), effort expectancy (EE), social influence (SI), and facilitation conditions (FC) influence citizens' EGA positively. Lastly, implications for practice and research are discussed.
引用
收藏
页数：17
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