Modernization of user services at academic libraries

The relevance of this problem is generated by digitalization of the industries and social sphere, which poses new goals and tasks before the society. The academic libraries have been restructuring their activities and transferring many processes to online and distance formats. Due to the COVID-19 pandemic and online operating during this period, the libraries have focused on distance user services. In these circumstances, they have been modernizing their processes. The authors discuss the experience of the Scientific Library of Siberian Federal University in new-format user services. The new level of selective dissemination of information and differentiated services for managers is analyzed. The pro-active library model is interpreted as the process of user information services in any form on any medium based on traditional services and networking based on the leading query services. The study findings would help librarians and users to restructure their interaction and to expand library's functionality. With the suggested technology based on the leading query services, the library pushes beyond user information needs and builds the nearest interest development zone. The authors suggest their own interpretation of digital transformation of academic libraries.