FACTORS IMPACTING ON CUSTOMER SATISFACTION WITH COMMUNITY PHARMACIES IN VIETNAM

被引:1
|
作者
Do Xuan Thang [1 ]
Le Thu Thuy [1 ]
Le Thi Tien [1 ]
Foulon, Veerle [2 ]
Anderson, Claire [3 ]
机构
[1] Hanoi Univ Pharm HUP, Dept Pharmaceut Management & Pharmacoecon, Hanoi, Vietnam
[2] KU Leven, Dept Pharmaceut & Pharmacol Sci, Leuven, Belgium
[3] Univ Nottingham, Sch Pharm, Nottingham, England
来源
关键词
D O I
10.1016/j.sapharm.2018.05.123
中图分类号
R1 [预防医学、卫生学];
学科分类号
1004 ; 120402 ;
摘要
引用
收藏
页码:E55 / E56
页数:3
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