Analysis of End User Satisfaction Level of "MyTelkomsel" Services in Indonesia using End User Computer Satisfaction Approach

被引：0
|
作者：
Herman [1 ]
Lutfia, Yazmin [1 ]
Harahap, Monika Yulinda [1 ]
Maizan, Muhammad Rizky [1 ]
William, Fian [1 ]
Siswono [1 ]
机构：
[1] Bina Nusantara Univ, Informat Syst Management Dept, Master Informat Syst Management, BINUS Grad Program, Jakarta 11480, Indonesia
来源：
PROCEEDINGS OF 2020 INTERNATIONAL CONFERENCE ON INFORMATION MANAGEMENT AND TECHNOLOGY (ICIMTECH) | 2020年
关键词：
user satisfaction; MyTelkomsel; end user computing satisfaction;
D O I：
暂无
中图分类号：
TP301 [理论、方法];
学科分类号：
081202 ;
摘要：
This study uses an End User Computing Satisfaction (EUCS) model that emphasizes the dimensions of content, accuracy, format, timeliness, and ease of use. Research data obtained from questionnaires that have been given to 100 respondents. The researcher performed the data using multiple linear regression methods using software SPSS version 25. The results of this study showed that users of the MyTelkomsel application were satisfied with the information provided in a format that was easy to understand and clear, and easy to use.
引用
收藏
页码：493 / 497
页数：5
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