Defusing the angry patron: A how-to-do-it manual for librarians and paraprofessionals

被引：0

作者：

Cain, A ^{[1
]}

机构：

[1] Washington State Univ Lib, Lib Instruct, Pullman, WA 99164 USA

来源：

JOURNAL OF ACADEMIC LIBRARIANSHIP | 2000年 / 26卷 / 05期

关键词：

D O I：

暂无

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

引用

页码：367 / 367

页数：1

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