RELATIONSHIPS BETWEEN JOB CHARACTERISTICS AND ORGANIZATIONAL COMMITMENT: THE EXAMPLE OF HOTEL HOUSEKEEPING EMPLOYEES

This study attempts to identify selected characteristics of housekeeping work and investigates their impact on employees' organizational commitment as a key predictor of staff turnover. More specifically, it develops and tests the research model where the relationships between job autonomy, role conflict and workload and affective organizational commitment are analyzed. A survey instrument was used to collect data from 8 hotels in Northern Poland. A total of 62 hotel employees from housekeeping departments agreed to participate in the study. The results demonstrate that there is empirical support for significant and positive relationship between job autonomy and employees' affective commitment to the organization, whereas workload and role conflict were found to have a significant and negative relationship with affective commitment of housekeeping staff to their hotel organizations. Although the results cannot be generalized, they shed light on the importance of the selected job resources and demands in housekeeping work, which may play a significant role in shaping an emotional bond between employees and their organization.