QUALITY MODELS FOR SMALL & MEDIUM ENTERPRISES

Purpose: This study is focusing on the applicability of an excellence model suitable to an SME and the elements that should characterize such a model. Methodology: A survey on literature was conducted to point out the characteristics that different excellence models have and point out the ones that are more suitable to an SME. The description of the S-P model, a quality excellence model suitable for an SME, was presented and used having enriched its variables with the advanced technology variable, making it even more adaptable to the special characteristics of an SME. Findings: The conclusions derived refer to the development of a revised version of the S-P model where advanced technology as an additional variable would improve the SME's competitiveness and its Quality Excellence.