A framework for integrating technology into service operations

被引：0
|
作者：
Davis, MM [1 ]
Heineke, J [1 ]
机构：
[1] Bentley Coll, Waltham, MA 02154 USA
来源：
DECISION SCIENCES INSTITUTE, 1997 ANNUAL MEETING, PROCEEDINGS, VOLS 1-3 | 1997年
关键词：
D O I：
暂无
中图分类号：
F8 [财政、金融];
学科分类号：
0202 ;
摘要：
The role of technology is becoming increasingly significant in how we design service delivery systems. Technology can be used in a variety of ways to improve the performance of the service delivery system. This paper provides a framework for identifying the various ways in which technology can be integrated into an service operation.
引用
收藏
页码：1477 / 1479
页数：3
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