A framework for integrating technology into service operations

被引：0
|
作者：
Davis, MM [1 ]
Heineke, J [1 ]
机构：
[1] Bentley Coll, Waltham, MA 02154 USA
来源：
DECISION SCIENCES INSTITUTE, 1997 ANNUAL MEETING, PROCEEDINGS, VOLS 1-3 | 1997年
关键词：
D O I：
暂无
中图分类号：
F8 [财政、金融];
学科分类号：
0202 ;
摘要：
The role of technology is becoming increasingly significant in how we design service delivery systems. Technology can be used in a variety of ways to improve the performance of the service delivery system. This paper provides a framework for identifying the various ways in which technology can be integrated into an service operation.
引用
收藏
页码：1477 / 1479
页数：3
相关论文
共 50 条
  • [1] INTEGRATING DESIGN APPROACH, TECHNOLOGY AND METHODOLOGY FOR SERVICE OPERATIONS
    VARGAS, GA
    [J]. 1989 IIE INTEGRATED SYSTEMS CONFERENCE & SOCIETY FOR INTEGRATED MANUFACTURING CONFERENCE, PROCEEDINGS, 1989, : 330 - 334
  • [2] A framework for integrated manufacturing and product service system: Integrating service operations into product life cycle
    Lee, Hui Mien
    Lu, Wen Feng
    Song, Bin
    Shen, Zhiqi
    Yang, Zhonghua
    Gay, Robert Kheng Leng
    [J]. International Journal of Services Operations and Informatics, 2007, 2 (01) : 81 - 101
  • [3] Integrating emotional load into service operations
    Yom-Tov, Galit B.
    Rafaeli, Anat
    [J]. QUEUEING SYSTEMS, 2022, 100 (3-4) : 565 - 567
  • [4] Integrating emotional load into service operations
    Galit B. Yom-Tov
    Anat Rafaeli
    [J]. Queueing Systems, 2022, 100 : 565 - 567
  • [5] A FRAMEWORK FOR DESIGNING QUALITY INTO SERVICE OPERATIONS
    LYTH, DM
    JOHNSTON, R
    [J]. MANAGEMENT OF SERVICE OPERATIONS: PROCEEDINGS OF THE OPERATIONS MANAGEMENT ASSOCIATION ANNUAL INTERNATIONAL CONFERENCE, 1988, : 221 - 230
  • [6] A Novel Framework for Service Description and Operations
    Bai, Yu
    Zhang, Yaoxue
    Zhou, Yuezhi
    Yang, Laurance T.
    Weng, Linkai
    Liu, Hao
    [J]. UBIQUITOUS INTELLIGENCE AND COMPUTING, 2010, 6406 : 366 - +
  • [7] Managing technology for the globalization of service operations
    Mathe, H
    Dagi, TF
    [J]. INTERNATIONAL JOURNAL OF TECHNOLOGY MANAGEMENT, 1996, 12 (5-6) : 577 - 607
  • [8] Predictors for distributed ledger technology adoption: integrating tree traditional adoption theories for manufacturing and service operations
    Ullah, Nazir
    Al-rahmi, Waleed Mugahed
    Alkhalifah, Ali
    [J]. PRODUCTION AND MANUFACTURING RESEARCH-AN OPEN ACCESS JOURNAL, 2021, 9 (01): : 178 - 205
  • [9] Optimal service design: integrating marketing and operations perspectives
    Pullman, ME
    Moore, WL
    [J]. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 1999, 10 (02): : 239 - 260
  • [10] Integrating internet of things in service parts operations for sustainability
    Ma, Chris Y. T.
    Mo, Daniel Y. W.
    [J]. INTERNATIONAL JOURNAL OF ENGINEERING BUSINESS MANAGEMENT, 2023, 15
12345