Total quality management practices in manufacturing companies in Malaysia: An exploratory analysis

被引：29
|
作者：
Agus, A [1 ]
Abdullah, M [1 ]
机构：
[1] Univ Kebangsaan Malaysia, Bangi 43600, Malaysia
来源：
TOTAL QUALITY MANAGEMENT | 2000年 / 11卷 / 08期
关键词：
D O I：
10.1080/095441200440313
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
The article reviews total quality management (TQM) practices in public listed manufacturing companies in Malaysia. It also explores ISO certification of the companies as well as some other related issues. Our findings indicate that the length of TQM implementation has a significant impact on the companies' financial performance. Long-term TQM adopters are found to outperform short-term adopters. The industrial manufacturing companies exhibit higher TQM scores than the consumer manufacturing companies. In addition, the quality index ranking suggests that more stringent quality measures are being carried out in automotive and gas industries.
引用
收藏
页码：1041 / 1051
页数：11
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