Winning at service: Lessons from service leaders

被引：0
|
作者：
Furrer, O [1 ]
机构：
[1] Univ Nijmegen, Nijmegen Sch Management, Nijmegen, Netherlands
来源：
INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT | 2004年 / 15卷 / 05期
关键词：
D O I：
10.1108/09564230410564966
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
引用
收藏
页码：515 / 518
页数：4
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