Winning at service: Lessons from service leaders

被引：0

|

作者：

Furrer, O ^{[1
]}

机构：

[1] Univ Nijmegen, Nijmegen Sch Management, Nijmegen, Netherlands

来源：

INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT | 2004年 / 15卷 / 05期

关键词：

D O I：

10.1108/09564230410564966

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

引用

收藏

页码：515 / 518

页数：4

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