The influence of social media in creating expectations. An empirical study for a tourist destination

被引：177
|
作者：
Narangajavana, Yeamduan [1 ]
Callarisa Fiol, Luis Jose [1 ]
Moliner Tena, Miguel Angel [1 ]
Rodriguez Artola, Rosa Maria [1 ]
Sanchez Garcia, Javier [1 ]
机构：
[1] Univ Jaume 1, Dept Adm Empresas & Mkt, Castellon De La Plana 12071, Spain
来源：
ANNALS OF TOURISM RESEARCH | 2017年 / 65卷
关键词：
User-generated content; Trust; Expectations; MIMIC model; SEM model; Social media; CONSUMER-GENERATED MEDIA; PLACE ATTACHMENT; SERVICE QUALITY; MODEL; TRAVEL; MOTIVATIONS; SATISFACTION; PERCEPTIONS; INVOLVEMENT; INDICATORS;
D O I：
10.1016/j.annals.2017.05.002
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Social media are transforming the tourism industry from its traditional pattern into an intense informational pattern. Our study aims to investigate the causes underlying the use of user-generated contents (UGC) to receive tourist information and its effect on tourists' expectations. Our empirical work was analysed by means of a multiple indicators multiple causes model (MIMIC) and a structural equation model (SEM). The main finding showed that when users receive UGC related to tourist destinations; they will create expectations about the destination by placing their trust in the contents received. It is recommended that tourism organizations should maintain the quality level in order to allow more UGC, and then further trust in the contents of social media and expectations will occur. (C) 2017 Elsevier Ltd. All rights reserved.
引用
收藏
页码：60 / 70
页数：11
相关论文
共 50 条
  • [21] The subjective quality of life of patients with schizophrenia:: influence of psychopathology and patients' expectations.: A comparative study
    Salomé, F
    Petitjean, F
    Germain, C
    Demant, JC
    ENCEPHALE-REVUE DE PSYCHIATRIE CLINIQUE BIOLOGIQUE ET THERAPEUTIQUE, 2004, 30 (01): : 60 - 68
  • [22] Influence of Tourist Geographical Context on Customer-Based Destination Brand Equity: An Empirical Analysis
    Cano Guervos, R. A.
    Frias Jamilena, D. M.
    Polo Pena, A. I.
    Chica Olmo, J.
    JOURNAL OF TRAVEL RESEARCH, 2020, 59 (01) : 107 - 119
  • [23] Social Media Influence on Students' Knowledge Sharing and Learning: An Empirical Study
    Sivakumar, Arunkumar
    Jayasingh, Sudarsan
    Shaik, Shahenaz
    EDUCATION SCIENCES, 2023, 13 (07):
  • [24] THE INFLUENCE OF MEMORABLE EXPERIENCES ON TOURIST ENGAGEMENT IN VIRTUAL SOCIAL MEDIA
    Rocha, Elisangela Da Silva
    Clave, Salvador Anton
    Zucco, Fabricia Durieux
    Sohn, Ana Paula Lisboa
    PODIUM-SPORT LEISURE AND TOURISM REVIEW, 2023, 12 (02): : 226 - 252
  • [25] The relationships among nostalgic emotion, destination images and tourist behaviors: An empirical study of Istanbul
    Akgun, Ali E.
    Senturk, Hayat Ayar
    Keskin, Halit
    Onal, Izzet
    JOURNAL OF DESTINATION MARKETING & MANAGEMENT, 2020, 16
  • [26] Challenging the mainstream assumption of social media influence on destination choice
    Marc Lim, Weng
    Ahmad, Ashfaq
    Rasul, Tareq
    Omar Parvez, M.
    TOURISM RECREATION RESEARCH, 2021, 46 (01) : 137 - 140
  • [27] Social media influence on tourists' destination choice: importance of context
    Tham, A.
    Mair, J.
    Croy, G.
    TOURISM RECREATION RESEARCH, 2020, 45 (02) : 161 - 175
  • [28] Brand personality, brand equity and revisit intention: an empirical study of a tourist destination in Iran
    Salehzadeh, Reza
    Pool, Javad Khazaei
    Soleimani, Samaneh
    TOURISM REVIEW, 2016, 71 (03) : 205 - 218
  • [29] The Strength of Tourist Involvement in Mediating the Relationship Between Experience Value, Destination Image and Tourist Loyalty: An Empirical Study in Indonesia
    Setiawan, Heri
    Marwa, Taufiq
    Wahab, Zakaria
    Shihab, Muchsin Saggaf
    JOURNAL OF ASIAN FINANCE ECONOMICS AND BUSINESS, 2021, 8 (06): : 1079 - 1090
  • [30] The use of social media in destination marketing: An exploratory study
    Alizadeh, Abbas
    Isa, Rosmah Mat
    TOURISM, 2015, 63 (02): : 175 - 192
12345