Stakeholder-oriented performance measurement system framework for groundhandling

被引：0

作者：

Kutvonen, Antero ^{[1
]}

Salmi, Pekka

Schipper, Martin ^{[2
]}

Kurz, Andrea ^{[3
]}

机构：

[1] Lappeenranta Univ Technol, Res Unit, FIN-45100 Kouvola, Finland

[2] TSB Innovationsagentur Berlin GmbH, FAV, DE-10623 Berlin, Germany

[3] BRIMATECH Serv GmbH, A-1070 Vienna, Austria

来源：

INTERNATIONAL JOURNAL OF SHIPPING AND TRANSPORT LOGISTICS | 2010年 / 2卷 / 03期

关键词：

groundhandling; performance measurement; ramp handling; PMS; aviation industry; aviation logistics; key performance area; KPA; Europe; AIRPORT BENCHMARKING; DESIGN;

D O I：

10.1504/IJSTL.2010.033511

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Due to various different factors, such as political-legal initiatives by the European Union, ever increasing number of passengers and air freight and the recent liberalisation of the ramp handling markets, the groundhandling companies are facing significant competitive pressures. Building on both a literature review on the performance measurement systems and empirical evidence gathered from a series of interviews and workshops with European ramp handling companies and stakeholders we constructed a stakeholder-oriented performance measurement system framework. Finally, we describe the implementation of the model in the case of a European technological research project performance measurement on the apron.

引用

页码：300 / 320

页数：21

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