Emotional Intelligence in Tourism and Hospitality

被引:3
|
作者
Viglia, Giampaolo [1 ]
Rodrigo, Padmali [1 ]
机构
[1] Univ Portsmouth, Dept Mkt, Portsmouth, Hants, England
关键词
D O I
10.1016/j.tourman.2019.103978
中图分类号
X [环境科学、安全科学];
学科分类号
08 ; 0830 ;
摘要
引用
收藏
页数:2
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