Understanding the link between IT service and IS quality

被引：0
|
作者：
Song Zhijie [1 ]
Wang Yanfeng [1 ]
机构：
[1] Yanshan Univ, Econ & Management Sch, Qinhuangdao, Peoples R China
来源：
2009 INTERNATIONAL CONFERENCE ON INFORMATION MANAGEMENT, INNOVATION MANAGEMENT AND INDUSTRIAL ENGINEERING, VOL 4, PROCEEDINGS | 2009年
关键词：
IT service; SEM; SERVPERF; SCALE;
D O I：
10.1109/ICIII.2009.486
中图分类号：
TP39 [计算机的应用];
学科分类号：
081203 ; 0835 ;
摘要：
IT service quality has been proved important to IS success, but former researchers used to consider IT service quality and Information System quality as two independent factors, the relationship between the two factors were never studied. The goal of our study is to understand the link between them, and help organizations manage their system better. SEM and SERVPERF instrument were used in our study.
引用
收藏
页码：101 / 105
页数：5
相关论文
共 50 条
  • [21] Understanding the link between malaria risk and climate
    Paaijmans, Krijn P.
    Read, Andrew F.
    Thomas, Matthew B.
    PROCEEDINGS OF THE NATIONAL ACADEMY OF SCIENCES OF THE UNITED STATES OF AMERICA, 2009, 106 (33) : 13844 - 13849
  • [22] Nonprofit-as-supplement: Examining the Link Between Nonprofit Financial Support and Public Service Quality
    Shi, Yu
    Cheng, Yuan
    VOLUNTAS, 2021, 32 (01): : 28 - 44
  • [23] CHILDRENS UNDERSTANDING OF THE LINK BETWEEN SITUATION AND EMOTION
    HARRIS, PL
    JOURNAL OF EXPERIMENTAL CHILD PSYCHOLOGY, 1983, 36 (03) : 490 - 509
  • [24] The Value Of Prerequisities: A Link between Understanding and Progression
    Baard, Vicki
    Watts, Ted
    E-JOURNAL OF BUSINESS EDUCATION & SCHOLARSHIP OF TEACHING, 2008, 2 (01): : 1 - 10
  • [25] Nonprofit-as-supplement: Examining the Link Between Nonprofit Financial Support and Public Service Quality
    Yu Shi
    Yuan Cheng
    VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 2021, 32 : 28 - 44
  • [26] Understanding the link between lifestyle and neurodegenerative diseases
    Wang, Yongting
    FRONTIERS IN NEUROSCIENCE, 2024, 18
  • [27] CHILDRENS UNDERSTANDING OF THE LINK BETWEEN SITUATION AND EMOTION
    HARRIS, PL
    BULLETIN OF THE BRITISH PSYCHOLOGICAL SOCIETY, 1983, 36 (FEB): : A30 - A30
  • [28] Understanding the Link between Neighborhoods and Kidney Disease
    Lapedis, Cathryn J.
    Mariani, Laura H.
    Jang, Bohyun Joy
    Hodgin, Jeffrey
    Hicken, Margaret T.
    KIDNEY360, 2020, 1 (08): : 845 - 854
  • [29] Understanding the link between respiratory microbiota and asthma
    Tian, Chunyuan
    Yuan, Xingxing
    Li, Xing
    Li, Zhuying
    ASIAN JOURNAL OF SURGERY, 2024, 47 (12) : 5411 - 5413
  • [30] Understanding the consequences of information systems service quality on IS service reuse
    Kettinger, William J.
    Park, Sung-Hee Sunny
    Smith, Jeffery
    INFORMATION & MANAGEMENT, 2009, 46 (06) : 335 - 341
12345