Understanding the link between IT service and IS quality

被引：0

作者：

Song Zhijie ^{[1
]}

Wang Yanfeng ^{[1
]}

机构：

[1] Yanshan Univ, Econ & Management Sch, Qinhuangdao, Peoples R China

来源：

2009 INTERNATIONAL CONFERENCE ON INFORMATION MANAGEMENT, INNOVATION MANAGEMENT AND INDUSTRIAL ENGINEERING, VOL 4, PROCEEDINGS | 2009年

关键词：

IT service; SEM; SERVPERF; SCALE;

D O I：

10.1109/ICIII.2009.486

中图分类号：

TP39 [计算机的应用];

学科分类号：

081203 ; 0835 ;

摘要：

IT service quality has been proved important to IS success, but former researchers used to consider IT service quality and Information System quality as two independent factors, the relationship between the two factors were never studied. The goal of our study is to understand the link between them, and help organizations manage their system better. SEM and SERVPERF instrument were used in our study.

引用

页码：101 / 105

页数：5

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