Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention

被引:82
|
作者
Bu, Yi [1 ]
Parkinson, Joy [2 ]
Thaichon, Park [1 ]
机构
[1] Griffith Univ, Dept Mkt, Gold Coast, Qld 4222, Australia
[2] Griffith Univ, Dept Mkt, Brisbane, Qld 4111, Australia
关键词
Homophily; Customer participation behaviour; Customer citizenship behaviour; Purchase intention; Influencer marketing; Value co-creation; WORD-OF-MOUTH; PARASOCIAL RELATIONSHIPS; BRAND ENGAGEMENT; DOMINANT LOGIC; CONSUMER; SERVICE; PARTICIPATION; PERCEPTIONS; CELEBRITIES; IMPACT;
D O I
10.1016/j.jretconser.2021.102904
中图分类号
F [经济];
学科分类号
02 ;
摘要
Given the rise in influencer marketing on social media, this paper explores how homophily between influencers and their audiences affects customer value co-creation behaviour, resulting in increased expected brand value and purchase intention. A sample of 910 respondents from the United States completed an online investigation. The results indicate that homophily positively influences customer value co-creation behaviour as well as positively correlates with expected brand value and purchase intention. Customer value co-creation behaviour plays a multi-mediating role. Para-social relationship moderates the relationship between homophily and customer participation behaviour. Overall, this study encourages further research on value co-creation in influencer marketing and can constitute a valuable reference for marketing practitioners and influencers.
引用
收藏
页数:17
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