CULTURAL DIFFERENCES IN EMOTIONAL LABOR IN FLIGHT ATTENDANTS

被引：13

作者：

Brotheridge, Celeste M. ^{[1
]}

Taylor, Ian ^{[1
]}

机构：

[1] Univ Quebec, Dept Org & Ressources Humaines, Ecole Sci Gest, Montreal, PQ H3C 3P8, Canada

来源：

INDIVIDUAL AND ORGANIZATIONAL PERSPECTIVES ON EMOTION MANAGEMENT AND DISPLAY | 2006年 / 2卷

关键词：

D O I：

10.1016/S1746-9791(06)02007-4

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

This study examines cross-cultural differences in the emotional labor performed by flight attendants working in a multi-cultural setting. There appears to be cultural variations in how workers perform emotional labor, notably in the extent to which they engage in deep acting and hide their feelings, but not in the extent to which they fake their emotional displays. The results generally suggest that collectivism, both vertical and horizontal, is associated with deep acting.

引用

页码：167 / 191

页数：25

共 50 条

[41] The effects of emotional intelligence on service recovery and organizational loyalty: a case of flight attendants of South Korean airlines
Lee, Jung-Hyun
Kim, Min-su
Jeon, Aeeun
SERVICE BUSINESS, 2013, 7 (04) : 665 - 686
[42] The Occupational Health and Safety of Flight Attendants
Griffiths, Robin F.
Powell, David M. C.
AVIATION SPACE AND ENVIRONMENTAL MEDICINE, 2012, 83 (05): : 514 - 521
[43] Eustachian Tube Function in Flight Attendants
Emre, Ismet Emrah
Dogan, Cem
INDIAN JOURNAL OF OTOLARYNGOLOGY AND HEAD & NECK SURGERY, 2022, 74 (03) : 260 - 264
[44] The effects of emotional intelligence on service recovery and organizational loyalty: a case of flight attendants of South Korean airlines
Jung-Hyun Lee
Min-su Kim
Aeeun Jeon
Service Business, 2013, 7 : 665 - 686
[45] Flight attendants organize, but not for usual reasons
不详
AVIATION WEEK & SPACE TECHNOLOGY, 1999, 150 (24): : 186 - 186
[46] Adapting Performance And Emotional Support Feedback To Cultural Differences
Sidi-Ali, Muhammad Adamu
Masthoff, Judith
Dennis, Matt
Kopecky, Jacek
Beacham, Nigel
ACM UMAP '19: PROCEEDINGS OF THE 27TH ACM CONFERENCE ON USER MODELING, ADAPTATION AND PERSONALIZATION, 2019, : 318 - 326
[47] Cultural differences in emotions: a context for interpreting emotional experiences
Mesquita, B
Walker, R
BEHAVIOUR RESEARCH AND THERAPY, 2003, 41 (07) : 777 - 793
[48] Flight attendants sue over secondhand smoke
不详
WORKFORCE, 1997, 76 (08): : 14 - 14
[49] Breast cancer risk in flight attendants: An update
Salhab, M.
Mokbel, K.
INTERNATIONAL JOURNAL OF FERTILITY AND WOMENS MEDICINE, 2006, 51 (05) : 205 - 207
[50] Discussion on Professional English Teaching for Flight Attendants
Liu, Jiaying
PROCEEDINGS OF 2013 INTERNATIONAL CONFERENCE ON SPORTS MEDICINE AND SPORTS MANAGEMENT (SMSM 2013), VOL 1, 2013, 1 : 457 - 461

← 1 2 3 4 5 →