CULTURAL DIFFERENCES IN EMOTIONAL LABOR IN FLIGHT ATTENDANTS

被引：13

作者：

Brotheridge, Celeste M. ^{[1
]}

Taylor, Ian ^{[1
]}

机构：

[1] Univ Quebec, Dept Org & Ressources Humaines, Ecole Sci Gest, Montreal, PQ H3C 3P8, Canada

来源：

INDIVIDUAL AND ORGANIZATIONAL PERSPECTIVES ON EMOTION MANAGEMENT AND DISPLAY | 2006年 / 2卷

关键词：

D O I：

10.1016/S1746-9791(06)02007-4

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

This study examines cross-cultural differences in the emotional labor performed by flight attendants working in a multi-cultural setting. There appears to be cultural variations in how workers perform emotional labor, notably in the extent to which they engage in deep acting and hide their feelings, but not in the extent to which they fake their emotional displays. The results generally suggest that collectivism, both vertical and horizontal, is associated with deep acting.

引用

页码：167 / 191

页数：25

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