Collaboration, feedback, and performance: Supply chain insights from service-dominant logic

被引:10
|
作者
Hall, Kristina K. Lindsey [1 ]
Qi, Ji [2 ]
Richey, Robert Glenn, Jr. [3 ]
Patil, Ripinka Koli [4 ]
机构
[1] Louisiana State Univ, E J Ourso Coll Business, Dept Mkt, 2125 Business Educ Complex, Baton Rouge, LA 70803 USA
[2] Grand Valley State Univ, Seidman Coll Business, L William Seidman Ctr, Dept Mkt, 3086,50 Front Ave SW, Grand Rapids, MI 49504 USA
[3] Auburn Univ, Raymond J Harbert Coll Business, Dept Supply Chain Management, 405 W Magnolia Ave, Auburn, AL 36849 USA
[4] Louisiana State Univ, E J Ourso Coll Business, Dept Mkt, 2114-C Business Educ Complex, Baton Rouge, LA 70803 USA
关键词
Collaboration; Feedback; Service-dominant logic; Learning; Logistics performance; Supply chain management; Resilience; LOGISTICS PERFORMANCE; OPERANT RESOURCES; COMMUNICATION; CAPABILITIES; ORIENTATION; TECHNOLOGY; INVESTMENTS; FLEXIBILITY; INTEGRATION; COMMITMENT;
D O I
10.1016/j.jbusres.2022.03.055
中图分类号
F [经济];
学科分类号
02 ;
摘要
This research demonstrates how collaborative feedback and resource investments in supply chain management and logistics-based partnerships influence the establishment of inter-firm collaboration, and ultimately, focal firm logistics service performance. We employ a two-stage collaboration model grounded in Service-Dominant logic and supported by empirical findings from supply chain managers. This answers calls for research addressing how information and collaboration co-create value in service ecosystems. The study further explores the conditional effects of commitment to learning, an operant resource aiding in collaboration capitalization. Accordingly, this study contributes to Service-Dominant logic, supply chain management and logistics, and service strategy literatures by successfully demonstrating that various partnership investments in and dialogical exchanges with partners enhance collaborative, value co-creation processes resulting in mutually-beneficial strategic advantages. The findings are particularly relevant given recent global supply disruptions that mandate more resilient supply chains.
引用
收藏
页码:385 / 397
页数:13
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