A NETWORK QOS EVALUATION METHOD BASED ON CUSTOMER SATISFACTION INDICES

被引：0
|
作者：
Li, Zhen-Jun [1 ,2 ]
Lu, Yun-Ting [2 ]
机构：
[1] S China Univ Technol, Sch Elect & Informat Engn, Guangzhou, Guangdong, Peoples R China
[2] Shenzhen Inst Informat Technol, Shenzhen 518029, Peoples R China
来源：
PROCEEDINGS OF 2009 INTERNATIONAL CONFERENCE ON MACHINE LEARNING AND CYBERNETICS, VOLS 1-6 | 2009年
基金：
美国国家科学基金会;
关键词：
Quality-of-service (QoS); Customer satisfaction indices (CSI); User behavior;
D O I：
10.1109/ICMLC.2009.5212286
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Satisfaction of customers has become essential in the Telecom Service Commitment, the user-perceived quality-of-service (QoS) has been proposed. According to our knowledge, the existing Network Assessment Models have not been associated with the user behavior. Network capacity, packet loss rate and transmission delay are believed to be the key factors in the assessment of network QoS. To till the gap in the current research and practice, this paper proposes a new network evaluation method based on a set of so-called customer satisfaction indices (CS!). Not only the technical factors but also the user behavior is incorporated in the new evaluation model, which is more comprehensive and reasonable to evaluate the net work QoS for Telecom operators.
引用
收藏
页码：1328 / +
页数：2
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