Research traditions of innovation Goods-dominant logic, the resource-based approach, and service-dominant logic

被引:31
|
作者
Mele, Cristina [1 ]
Colurcio, Maria [2 ]
Russo-Spena, Tiziana [1 ]
机构
[1] Univ Naples Federico II, Dept Econ Management & Inst, Naples, Italy
[2] Magna Graecia Univ Catanzaro, Dept Law Hist Econ & Social Sci, Catanzaro, Italy
来源
MANAGING SERVICE QUALITY | 2014年 / 24卷 / 06期
关键词
Innovation; Relationship; Service innovation; Value; Knowledge; PRODUCT DEVELOPMENT; SUCCESS FACTORS; ABSORPTIVE-CAPACITY; MANAGING KNOWLEDGE; MANAGEMENT; CUSTOMER; FIRM; COLLABORATION; CAPABILITIES; COMPETENCE;
D O I
10.1108/MSQ-10-2013-0223
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
Purpose - The purpose of this paper is to offer a fresh framing of innovation, as service innovation/ value innovation. Design/methodology/approach - By examining the visions, patterns and outcomes of three different research approaches to understanding innovation - goods-dominant (G-D) logic, the resource-based approach and service-dominant (S-D) logic - the authors strive to outline the contribution of each to the debate on innovation. This investigation involves a comprehensive literature review. Scrutiny of a case company provides a means of identifying and illustrating how these approaches play out in a real business context. Findings - A framework for innovation builds on the comparison of the three research approaches. G-D logic, when analysed in terms of new product development and new service development, positions innovation as an output (a new good or service) of a business's internal processes, with the firm as the main actor. The resource-based approach establishes the drivers of innovation as knowledge, capabilities and relationships, but the firm is still the main innovator. S-D logic addresses "open" innovation processes in which all actors in the network can mobilize and integrate their resources to become value co-innovators. Research limitations/implications - This study builds on the literature review by offering a more systematic way of dealing with the different research traditions in innovation debate. Practical implications - This study spurs managers to question the validity of dominant logic and how it affects the decision-making process. The conceptualization of innovation within S-D logic provides new avenues for decision makers and practitioners to tackle topical challenges of global competition. Originality/value - The value of this paper lies in defending the premise that S-D logic is better suited than the other two research traditions to frame current innovation within the context of global competition because it moves innovation beyond mainstream conceptualization: from "products and services" to "service and value", from "buyer-seller dyads" to "ecosystem relationships", and from "closed/linear process" to "open/co-created process".
引用
收藏
页码:612 / 642
页数:31
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