Development and implementation of web based infrastructure for problem management at UNPRI

Information technology drastically affects human way of thinking. It has entered every part of human life and also became one of the most significant contributors to make human life more manageable. Reporting a problem of facilities and infrastructure in Universitas Prima Indonesia was done manually where the complainant have to meet the responsible person directly and describe how the problem looks like. Then, the responsible person only solve the problem but have no good documentation on it like Five Ws and How. Moreover, the other issue is to avoid a person who is mischievous for giving false reports. In this paper, we applied a set of procedures called Universitas Prima Indonesia Problem Management System (UNPRI-PMS) which also integrated with academic information system. Implemetation of UNPRI-PMS affects all of the problems about facilities and infrastructure at Universitas Prima Indonesia can be solved more efficient, structured, and accurate.