Data Analytics for Improving Public Service Delivery

被引：0
|
作者：
Bonhomme, Maryse [1 ]
Sandor, Markon [1 ]
Chika, Yoshida [1 ]
机构：
[1] Kobe Inst Comp, Grad Sch Informat Technol, Kobe, Hyogo, Japan
来源：
PROCEEDINGS OF 4TH IEEE INTERNATIONAL CONFERENCE ON APPLIED SYSTEM INNOVATION 2018 ( IEEE ICASI 2018 ) | 2018年
关键词：
Data analytics; statistical analysis; software design; e-gov; user-centered model;
D O I：
暂无
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
The Rwanda Development Board has been responsible for the digitization of public institutions for the last 5 years, getting mixed responses from public servants. Users are not against digitization in itself but rather report that current tools are unwieldy. This research is about introducing a user centered model, based on analysis of user surveys in addition to machine generated data from the systems. We use algorithms to predict the effect of design modifications, leading to products which are more appealing to users.
引用
收藏
页码：778 / 781
页数：4
相关论文
共 50 条
  • [41] Mobile Data Service QoE Analytics and Optimization
    Yoon, Soon Young
    Lee, Suwon
    Kim, Youngjin
    Lee, Panhyung
    Oh, Chang-Yeong
    Youn, Iljin
    Monroy, Edwin
    Hasan, Ziaul
    Choi, Jungah
    [J]. 2015 IEEE INTERNATIONAL CONFERENCE ON COMMUNICATION WORKSHOP (ICCW), 2015, : 1699 - 1704
  • [42] Big Data Analytics for Communication Service Providers
    Sipus, Danijel
    [J]. 2016 39TH INTERNATIONAL CONVENTION ON INFORMATION AND COMMUNICATION TECHNOLOGY, ELECTRONICS AND MICROELECTRONICS (MIPRO), 2016, : 513 - 517
  • [43] Service data analytics and business intelligence 2017
    Desheng Dash Wu
    Wolfgang Karl Härdle
    [J]. Computational Statistics, 2020, 35 : 423 - 426
  • [44] Impact of Proactive Policies in Improving Social Sector Service Delivery through Public Private Partnership
    Mahajan, Sanjeev K.
    Mahajan, Anupama
    [J]. PROCEEDINGS OF 2012 INTERNATIONAL CONFERENCE ON PUBLIC ADMINISTRATION (8TH), VOL II, 2012, : 725 - 734
  • [45] Retooling governance for improving public service delivery: Case study of right to public services commission, Khyber Pakhtunkhwa, Pakistan
    Khawaja, Sarfraz
    Khalid, Saif Ullah
    [J]. GOVERNANCE-AN INTERNATIONAL JOURNAL OF POLICY ADMINISTRATION AND INSTITUTIONS, 2022, 35 (02): : 421 - 436
  • [46] IMPROVING PUBLIC HEALTH SERVICE QUALITY
    Ballestin, M.
    Villalbi, J. R.
    Casas, C.
    Duran, J.
    Subirana, T.
    [J]. GACETA SANITARIA, 2009, 23 : 148 - 149
  • [47] Improving quality in the public service in Israel
    Samuel, S
    [J]. ASQ'S 57TH ANNUAL QUALITY CONGRESS PROCEEDINGS: EXPANDING HORIZON: GLOBAL, PERSONAL, TOOLS, NETWORKING, SOLUTIONS, 2003, : 671 - 677
  • [48] Coproduction and Equity in Public Service Delivery
    Jakobsen, Morten
    Andersen, Simon Calmar
    [J]. PUBLIC ADMINISTRATION REVIEW, 2013, 73 (05) : 704 - 713
  • [49] A Typology of Chatbots in Public Service Delivery
    Makasi, Tendai
    Nili, Alireza
    Desouza, Kevin C.
    Tate, Mary
    [J]. IEEE SOFTWARE, 2022, 39 (03) : 58 - 66
  • [50] Voluntary Organizations and Public Service Delivery
    Benjamin, Lehn M.
    [J]. VOLUNTAS, 2014, 25 (05): : 1337 - 1339
12345