The Contextual Benchmark Method: Benchmarking e-Government services

被引：22
|
作者：
Jansen, Jurjen [1 ]
de Vries, Sjoerd [1 ]
van Schaik, Paul [2 ]
机构：
[1] Univ Twente, Fac Behav Sci, Dept Media Commun & Org, NL-7500 AE Enschede, Netherlands
[2] Univ Teesside, Sch Social Sci & Law, Middlesbrough, Cleveland, England
来源：
GOVERNMENT INFORMATION QUARTERLY | 2010年 / 27卷 / 03期
关键词：
Benchmarking; CBM; Contextual analysis; e-Government; Electronic services; QUALITY;
D O I：
10.1016/j.giq.2010.02.003
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
This paper offers a new method for benchmarking e-Government services. Government organizations no longer doubt the need to deliver their services on line. Instead, the question that is more relevant is how well the electronic services offered by a particular organization perform in comparison with those offered by others. Benchmarking is currently a popular means of answering that question. The benchmarking of e-Government services has reached a critical stage where, as we argue, simply measuring the number of electronic services is not enough and a more sophisticated approach is needed. This paper details the development of a Contextual Benchmark Method (CBM). The value of CBM is that it is both benchmark- and context-driven. (C) 2010 Elsevier Inc. All rights reserved.
引用
收藏
页码：213 / 219
页数：7
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